برنامه عملیاتی جهت بهبود نشاط منابع انسانی در سازمان تامین اجتماعی (رویکردآمیخته)

طیبی رهنی, علی; محمدی مقدم, یوسف; محمدی مقدم, یحیی; ساعدی, عبدالله

نوع مقاله : مقاله پژوهشی

نویسندگان

¹ استادیار، دانشکده مدیریت دولتی، واحد تهران شمال، دانشگاه آزاد اسلامی، تهران، ایران

² استاد، دانشکده علوم اداری، دانشگاه علوم انتظامی امام حسن مجتبی(ع)، تهران، ایران

³ دانشجوی دکتری، دانشکده مدیریت دولتی، واحد تهران شمال، دانشگاه آزاد اسلامی، تهران، ایران

چکیده

نشاط منابع انسانی موضوعی کاملا احساسی است و در حقیقت حالت مثبتی است که در پاسخ به تعامل دائمی فرد با عناصر معنادار شغل و محیط‌کاری حاصل می‌شود. به طور معمول کارکنان با نشاط، نگرشی مطلوب و رضایت‌آمیز به خود و دیگران داشته، از روابط اجتماعی متعادلی برخوردار بوده و فرایند زندگی خود و دیگران را مثبت ارزیابی می‌نمایند. پژوهش حاضر با هدف ارائه برنامه عملیاتی برای نشاط منابع انسانی در سازمان تامین اجتماعی انجام پذیرفت. پژوهش از نظر هدف کاربردی – توسعه‌ای و از حیث ماهیت و روش استقرایی ـ قیاسی است. با توجه به رویکرد پژوهش که در زمره پژوهش های آمیخته قرار دارد به طوری که جامعه آماری پژوهش در بخش کیفی را خبرگانی(خبرگان، مدیران و کارشناسان) تشکیل می دهند که تسلط نظری، تجربه عملی، تمایل و توانایی مشارکت در پژوهش را دارند و با استفاده از روش نمونه‌گیری هدفمند 26 انتخاب شدند. در بخش کمی جامعه آماری شامل مشتریان است که با توجه به نامحدود بودن آن 384 نفر با استفاده از روش تصادفی انتخاب شدند. ابزار گردآوری داده‌ها در بخش کیفی مصاحبه ساختار یافته است و همچنین در بخش کمی ابزار گردآوری داده‌ها پرسشنامه است. به این ترتیب وضعیت نشاط منابع انسانی، سطح رضایت و شادی مشتریان و در نهایت وضعیت مشتریان از نظر شادی و نشاط به تفکیک متغیرهای آن در سازمان تامین اجتماعی مورد سنجش و تجزیه و تحلیل قرار گرفت شاخص‌ها و مولفه‌های نشاط منابع‌انسانی و در نهایت مدل تدوین گردید. در نهایت بر مبنای اطلاعات و مدل بدست آمده؛ با استفاده از روش اقدام پژوهی برنامه عملیاتی نشاط سازمانی برای سازمان تامین اجتماعی در قالب کارکنان و مشتریان بیان شد.

کلیدواژه‌ها

عنوان مقاله [English]

Operational plan to improve human resources vitality in social security organization (mixed approach)

نویسندگان [English]

ali tayyebi rahani ¹
Yousef Mohammadi Moghadam ²
yahyamohamadi mohamadi ³
abdolah saedi ¹

¹ Assistant Professor, Faculty of Public Administration, North Tehran Branch, Islamic Azad University, Tehran, Iran

² Professor, Faculty of Administrative Sciences, Imam Hassan Mojtabi University of Police Sciences, Tehran, Iran

³ PhD student, Faculty of Public Administration, North Tehran Branch, Islamic Azad University, Tehran, Iran

چکیده [English]

Vitality of human resources is a completely emotional issue and in fact it is a positive state that is achieved in response to the constant interaction of the person with the meaningful elements of the job and work environment. Usually, cheerful employees have a favorable and satisfactory attitude towards themselves and others, have balanced social relations and evaluate their life process and others positively. The current research was conducted with the aim of presenting an action plan for the vitality of human resources in the social security organization. The research is applied-developmental in terms of purpose and inductive-deductive in terms of its nature and method. According to the approach of the research, which is among the mixed researches, so that the statistical population of the research in the qualitative part consists of experts (experts, managers and experts) who have theoretical mastery, practical experience, desire and ability to participate in the research and 26 were selected using the purposeful sampling method. In the quantitative part, the statistical population includes customers, due to its unlimited number, 384 people were selected using a random method. The data collection tool in the qualitative part is a structured interview, and also in the quantitative part, the data collection tool is a questionnaire. In this way, the state of vitality of human resources, the level of satisfaction and happiness of customers and finally the state of customers in terms of happiness and vitality were measured and analyzed by the variables of social security organization, indicators and components of vitality of human resources and finally the model was formulated. . Finally, based on the obtained information and model; Using the action research method, the operational plan of organizational vitality for the social security organization was expressed in the form of employees and customers.

کلیدواژه‌ها [English]

Nishat
operational plan
human resources
social security organization

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پژوهش های مدیریت در ایران

برنامه عملیاتی جهت بهبود نشاط منابع انسانی در سازمان تامین اجتماعی (رویکردآمیخته)

مراجع

مراجع

دوره 27، شماره 4
دی 1402
صفحه 191-220

برنامه عملیاتی جهت بهبود نشاط منابع انسانی در سازمان تامین اجتماعی (رویکردآمیخته)

مراجع

مراجع

دوره 27، شماره 4دی 1402صفحه 191-220

دوره 27، شماره 4
دی 1402
صفحه 191-220