Document Type : Original Article


1 Associate Professor, Department of Management, Faculty of Management and Accounting, Farabi School, University of Tehran, Tehran, Iran

2 PHD student, Department of Management, Faculty of Management and Accounting, Farabi School, University of Tehran, Tehran, Iran

3 Professor, Department of Industrial Management, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran


Organizations have shown a lot of attention to the management of organizational processes, but many problems and failures have been reported in the implementation, researchers have considered the lack of attention to the background conditions as the reason for these problems. The aim of this research is to present a new model by identifying and prioritizing the contextual dimensions that should be considered in the implementation of organizational process management. The current research is a qualitative-quantitative combination and the meta-composite method and Friedman's test were used. First, by searching in reliable scientific databases and a certain time interval, finally, 64 of the 421 reviewed sources entered the final stage and were coded and analyzed using MAXQDA software. Then, ranking was done by preparing a questionnaire and experts' opinions. Validity check and reliability was done in the first part by determining the entry and exit criteria of the documents, CASP tool and calculating Cohen's kappa coefficient and in the second part by confirming the experts and calculating Cronbach's alpha. By reviewing the documents, 73 distinctive codes were identified and the codes were divided into 9 main categories with The most frequency related to "organizational dimensions" were categorized. By prioritizing the criteria, the first to third place was awarded to "technology infrastructure", "knowledge required by the process" and "supporting culture". The results of this research are based not only on scientific texts but also with Considering the business environment and the opinion of experts in the country, it can be a new and comprehensive model for organizations, experts and researchers in the country.


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