بهینه سازی زنجیره تامین خدمات بیمارستانی

بندری, محمد; آذر, عادل; فتحی هفشجانی, کیامرث

نوع مقاله : مقاله پژوهشی

نویسندگان

¹ دانشجوی دکتری مدیریت صنعتی ، دانشکده مدیریت و اقتصاد، دانشگاه آزاد اسلامی، واحد علوم و تحقیقات، تهران، ایران

² استاد، گروه مدیریت صنعتی، دانشکده مدیریت و اقتصاد، دانشگاه تربیت مدرس، تهران، ایران

³ استادیار ،گروه مدیریت صنعتی ، واحد تهران جنوب، دانشگاه آزاد اسلامی ،تهران، ایران

چکیده

زنجیره تامین خدمات نوعی از زنجیره تامین می باشد که در آن صرفا محصول به صورت یک کالا مطرح نبوده و ترکیبی از محصول و خدمت یا صرفا خدمت در این زنجیره ها تبادل می شود. ادبیات تحقیق علیرغم اهمیت این زنجیره های تامین چندان غنی نبوده و نیاز به تقویت بیشتر در این حوزه کاملا محسوس است. زنجیره های تامین خدمات بیمارستانی نیز از نوع زنجیره های تامین خدمات می باشند که می بایست مورد توجه قرار گیرند. هدف تحقیق حاضر بهینه سازی زنجیره تامین خدمات بیمارستانی بود برای این منظور ابتدا مطالعات کتابخانه ای انجام شد و شکاف تحقیقاتی استخراج گردید. سپس یک مدل برنامه ریزی ریاضی چند هدفه بر اساس نواوری تحقیق و مفروضات آن طراحی گردید که هدف اول حداقل ساختن هزینه، هدف دوم حداقل ساختن تقاضای محقق نشده و هدف سوم حداکثر ساختن تعهد تامین کنندگان بود. مدل پس از حل، بر اساس کالاهای تندمصرف و غیر تندمصرف مورد اعتبار سنجی قرار گرفت که نتایج نشان داد پارامترهای مدل همگی منجر به بدتر شدن جواب شده و باعث افزایش هزینه و تقاضای محقق نشده و کاهش تعهد کارکنان می شود. اما هدف تعهد کارکنان بیش از سایر اهداف از افزایش در پارامترها دچار تغییر شده و گاها تا 70 درصد این تعهد کاهش می یابد. پارامتر تقاضای کالای تندمصرف دارای بیشترین اثرگذاری بر هزینه و تقاضای محقق نشده می باشد.

کلیدواژه‌ها

عنوان مقاله [English]

Optimizing the supply chain of hospital services

نویسندگان [English]

mohammad bandari ¹
adel azar ²
Kiamars Fathi Hafshejani ³

¹ PhD student in Industrial Management, Faculty of Management and Economics, Islamic Azad University, Science and Research Unit, Tehran, Iran

² Professor, Department of Industrial Management, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran

³ Assistant Professor, Department of Industrial Management, South Tehran Branch, Islamic Azad University, Tehran, Iran

چکیده [English]

There is a kind of supply chain services that the products are not considered as a commodity, and a combination of products and service or only service is exchanged in these chains. Despite the importance of these supply chains, the research literature is not very rich and the need for further strengthening in this area is quite evident. Hospital service supply chains are also the type of service supply chains that should be taken into consideration. The aim of the current research was to optimize the supply chain of hospital services. For this purpose, library studies were first conducted and the research gap was extracted. Then, a multi-objective mathematical planning model was designed based on research innovation and its assumptions, the first objective was to minimize the cost, the second objective was to minimize the unrealized demand, and the third objective was to maximize the commitment of suppliers. After the solution, the model was validated based on fast-moving and non-moving goods, and the results showed that the parameters of the model all lead to a worsening of the solution, causing an increase in cost and unfulfilled demand and a decrease in employee commitment. But the goal of employee commitment has changed more than other goals due to the increase in parameters, and sometimes this commitment is reduced by 70%. The parameter of demand for fast-moving consumer goods has the greatest effect on cost and unrealized demand.

کلیدواژه‌ها [English]

Optimization
supply chain
service supply chain
hospital

مراجع

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پژوهش های مدیریت در ایران

بهینه سازی زنجیره تامین خدمات بیمارستانی

مراجع

مراجع

دوره 27، شماره 3
مهر 1402
صفحه 110-133

بهینه سازی زنجیره تامین خدمات بیمارستانی

مراجع

مراجع

دوره 27، شماره 3مهر 1402صفحه 110-133

دوره 27، شماره 3
مهر 1402
صفحه 110-133