] Shamshiri, M. From Here to customer satisfaction is a many ways, the message of Iran Khodro. No. 76, p. 49, 2002.
[2] Ismailian, M. Customer satisfaction survey of after sales service of automobile industry. http://www.isqi.co.ir/services/news, 2017/01/08.
[3] Ltifi. A. customer satisfaction, www.parkerlatifi.com . 2016/05/03.
[4] Kavoosi, M. R. & Saghaei, A. Methods of measuring customer satisfaction, 1 nd edition, Sabzan Publications. Tehran, 2005.
[5] Cardozo, R. N. An experimental study of customer,effort, expectation and satisfaction. Journal of Marketing Research, 1965, 244–49.
[6] Fornell, C. A national customer satisfaction barometer: The Swedish experienc. Journal of Marketing, 1992, 56(1), 6–21.
[7] Anderson, E. W., Fornell, C., & Lehmann, D. R. Customer satisfaction, market share and profitability: findings from Sweden. Journal of Marketing, 1994, 58(3), 53–56.
[8] Athaide, G. A., Meyers, P. W., & Wilemon, D. L. Seller–buyer interactions during the commercialization of technological process innovations. Journal of Product Innovation Management: AN INTERNATIONAL PUBLICATION OF THE PRODUCT DEVELOPMENT & MANAGEMENT ASSOCIATION, 1996, 13(5), 406-421..
[9] Goffin,New,C. Customer support and new product development—an exploratory study. Int.J.Oper.Prod.Mana, 2001, 21(3), 275–301.
[10] Van Birgelen, M., de Ruyter, K., de Jong, A., & Wetzels, M. Customer evaluations of after-sales service contact modes: An empirical analysis of national culture's consequences. International Journal of Research in Marketing, 2002, 19(1), 43-64.
[11] Gaiardelli Paolo, Nicola Saccani, Lucrezia Songini, Performance measurement systems in after sales service: an integrated framework, Int. J. Business Performance Management; 2007, 9(2), 145 -171.
[12] Chougule, R., Khare, V. R., & Pattada, K. A fuzzy logic based approach for modeling quality and reliability related customer satisfaction in the automotive domain. Expert Systems with Applications, 2013, 40(2), 800-810.
[13] Confente, Ilenia & Ivan Russo, After-sales service as a driver for word-of-mouth and customer satisfaction: insights from the automotive industry. Journal of Management Cases, 2015, 59.
[14] Bandaru, S., Gaur, A., Deb, K., Khare, V., Chougule, R., & Bandyopadhyay, P. Development, analysis and applications of a quantitative methodology for assessing customer satisfaction using evolutionary optimization, Applied Soft Computing, 2015, 30, 265-278.
[15] Murali, S., S. Pugazhendhi, and C. Muralidharan, Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty–A case study of home appliances business, Journal of Retailing and Consumer Services, 2016, 30, 67-83.
[16] Ahmadi, Customer satisfaction path in commercial banks. Management Research in Iran. 2009, 11, 29-58.
[17] Khodadad Hosseini, H. Designing a Customer Profit Model for an Organization: A Case Study of Electronics Industry in Iran. Management Research in Iran , 2013, 17, 73-94.
[18] Fazli, Multi-index pre-processing using data mining (Case study: Third-party logistics selection in the procurement of warranty service of an electronic equipment manufacturing company). Modern Researches in Decision Making, 2017, Volume 2, Issue 3, Autumn.
[19] Marcoulides, G. A. Discovering Knowledge in Data: an Introduction to Data Mining. 2005, 1465-1465.
[20] Shahrabi, J. Data mining2, 2nd edition, Amirkabir Industrial University Jihad Publications, 2013, Tehran.
[21] Ziyabakhsh, N. kimiagari, A. and Mahmoudi Azar, K. Presentation of the Scientific Method for Estimating the Objective Functional Rate of Working Capital of Industrial Companies; Case Study of Irankhodro and Saipa from Tehran Stock Exchange Automobile Companies, Third National Conference and Third International Conference on Management and Accounting of Iran, 2015.