Author
Abstract
Method for Reliability Evaluation of users bank branches Customer satisfaction is one of the Successful factors for banks to achieve excellence. Apparently, making an error or mistake is kind of exceptions in serving our customers. But the fact is happening in the real world. This study examines the causes of human errors and calculates the reliability of users' work in bank branches. This has contributed to the literature, completing questionary by experts, professionals and users of bank branches to collect information, analyze users' jobs and identify errors. In this study, we use HEART method which is a measuring method of reliability. After calculating and analyzing of collected data, the reliability rate has obtained 0.072.finally we proposed some ways to decrease error rate and also we can refer important factors like improper behavior of boss, assistant and customer with users and perform some contemporary work with high volume. : Reliability, human error, Bank Tellers, HEART method
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