Authors
Abstract
The purpose of this research is to design a fuzzy inference system through the most significant influential factors and indicators on evaluation the success of ERP implementation. The intention has been to provide a comprehensive set of practical indicators in order to evaluate and improve the success of implementing enterprise resource planning (ERP) system based on deeply exploring the broad literature and to identify the most significance factors and indicators of ERP implmenetation. Through evaluating the identified indicators by domain experts, the most influential indicators have been used in designing the fuzzy inference system for evaluating the success of ERP implementation. Using this approach, the fuzzy system is designed so as to evaluate the success of implementing ERP system. The findings include the identification of the most influential indicators on the success of ERP system implementation as well as to design a fuzzy inference system to evaluate the success rate of enterprise resource planning system in organizations. Following the creation of the fuzzy inference system, organizations could measure their success in implementing enterprise resource planning system and thereby reduce their probability of failure in implementing ERP system.
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