Organizational readiness model for digital transformation in the public sector

Ghaffarzadegan Rabati, Vahid; Ghorbanizadeh, Vajhollah; SayedNaghavi, MirAli; Raisi Vanani, Iman

Organizational readiness model for digital transformation in the public sector

Document Type : Original Article

Authors

V. Ghaffarzadegan Rabati ¹

V. Ghorbanizadeh ²

M. SayedNaghavi ³

I. Raisi Vanani ⁴

¹ PhD student in Public Administration, Department of Public Administration, Faculty of Management and Accounting, Allameh Tabatabaei University, Tehran, Iran

² Associate Professor, Department of Public Administration, Faculty of Management and Accounting, Allameh Tabatabaei University, Tehran, Iran.

³ Professor, Department of Public Administration, Faculty of Management and Accounting, Allameh Tabatabaei University, Tehran, Iran

⁴ Associate Professor, Department of Industrial Management, Faculty of Management and Accounting, Allameh Tabatabaei University, Tehran, Iran

Abstract

Organizational readiness for digital transformation has become the main topic of discussion in academic and organizational circles, and understanding it is one of the main challenges and priorities in theory and practice. Based on this, the aim of this research is to develop a model that conceptualizes the components of organizational readiness for digital transformation and its antecedents and consequences. To achieve this aim, a mixed research method (thematic analysis-structural equation modeling) has been used. The statistical community of this research is the managers and experts of the Information and Communication Technology Organization of Tehran Municipality. To collect data in the qualitative part, based on theoretical sampling logic, semi-structured interviews were conducted with 22 senior and middle managers in the organization. In the quantitative part, 220 people were selected as a sample using random sampling, and the data collection tool was a researcher-made questionnaire. Data analysis was done sequentially and in two stages: in the qualitative part, Brown and Clark's recipe was used in thematic analysis for data analysis. In the quantitative part, structural equation modeling method based on partial least squares was used. The findings of the research showed that organizational readiness for digital transformation consists of four dimensions: people, structure, processes and interactions, and data governance. The findings also indicate that organizational readiness plays a mediating role in the relationship between the digital environment and the digital organization. Finally, theoretical and managerial guidelines are discussed and suggestions for future researchers are provided.

Keywords

Organizational readiness

Digital transformation

Thematic analysis

Digital Organization

Structural equation modeling

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