Document Type : Original Article


1 PhD, Faculty of Management and Economics, Science and Research Unit, Islamic Azad University, Tehran, Iran

2 Professor, Department of Industrial Management, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran

3 Associate Professor, Department of Industrial Management, Semnan Branch, Islamic Azad University, Semnan, Iran

4 Assistant Professor, Department of Business Administration, Faculty of Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran


With the advent of the Industry 4.0, the financial services business model will change. in order to succeed in the digital world of the future, banks must know the structure of their supply chain well and analyze the developments of this chain in the the Industry 4.0.
Despite research in the field of digital banking, the issue of examining the evolution and recognition of the banking service supply chain in the the Industry 4.0 has been almost neglected. Therefore, in this article, with review of research and in-depth interviews with experts, the effects of the the Industry 4.0 on the supply chain of banking services were identified. The results showed that with the entry of banks into the Industry 4.0, new players, including fintechs, will be connected to the supply chain of banking services, followed by factors such as systematic sharing of information throughout the supply chain, inter-organizational cooperation, sustainability and transparency. Flexibility and personalization of services, etc. will increase and financial, information and service flows in the supply chain of banking services will change. the biggest distance between Iranian banks and digital banking is the lack of full use of artificial intelligence to automate all processes.


Qin, J., Liu, Y., Grosvenor, R., 2016. A categorical framework of manufacturing for industry
[2]    Lee, J., Bagheri, B., & Kao, H. A. (2015). A cyber-physical systems architecture for industry 4.0-based manufacturing systems. Manufacturing letters, 3, 18-23.
[3]    Bonilla, S.H.; Almeida, C.M.V.B.; Giannetti, B.F.; Huisingh, D. Key elements, stages and wls for a sustainable world: An introduction to this special volume. J. Clean. Prod. 2013, 46, 1–7.
[4]    Saidi, hasanzade, ehagi, shaban, abasi, (2018). Meta-analysis of the relationship between digital business ecosystem, value creation ecology and smack ecosystem. Management Research in Iran 22 (1) . 47-67
[5]    Giannakis, M. (2011), "Conceptualizing and managing service supply chains”, Service Industries Journa,l 31(11): 1809-1823
[6]    Shahin A. , Samea M.. (2010). Developing the Models of Service Quality Gaps: A Critical Discussion. Business Management and Strategy, 1(1), 1-11.
[7]    Dubin, R. (2017). The world of work: Industrial society and human relations. Taylor & Francis
[8]    Liu, W., Wang, S., & Chen, L. (2017). The role of control power allocation in service supply chains: Model analysis and empirical examination. Journal of Purchasing and Supply Management, 23(3), 176-190
[9]    Lu, Y. (2017). Industry 4.0: A survey on technologies, applications and open research issues. Journal of Industrial Information Integration, 6, 1-10.
[10]    Kagermann, H.; Lukas, W.; Wahlster, W: Abschotten ist keine Alternative. In: VDI Nachrichten, Issue 16, (2015).
[11]    Müller, J. M., Buliga, O., & Voigt, K. I. (2018). Fortune favors the prepared: How SMEs approach business model innovations in Industry 4.0. Technological Forecasting and Social Change, 132, 2-17
[12]    Sadeghi, amir, azar, adel, vahmohamadi, changiz, alirezaee, aburorab, (2019). Designing a Performance Evaluation Model for Service Supply Chain Using Neural-Fuzzy Networks to Increase Service Quality and Productivity (Case Study: Home Appliance Companies in Iran). Engineering and quality management, 8-3-. 182-202
Birkel, H., & Müller, J. M. (2021). Potentials of industry 4.0 for supply chain management within the triple bottom line of sustainability–A systematic literature review. Journal of Cleaner Production, 289, 125612
[13]    Fakhrzade, Mohamad bagher, keshavarz, ,arziye, jafari nadushan, abasali, (2021), Presenting a mathematical model in ICPT-based intelligent supply chain in MTS environment, modern researchs in decision making, 6-2.97-123
[14]    Mohamadi, hamidreza, ehtesham rasi, reza, mohtashami, ali, (2021). Design of a fuzzy multi-objective model to optimize the location of facilities in the perishable supply chain using a combination of two innovative algorithms of Bandar analysis and Lagran liberation, modern researchs in decision making. 24. 189-212
[15]    Liu, X., Zhang, K., Chen, B., Zhou, J., & Miao, L. (2018). Analysis of logistics service supply chain for the One Belt and One Road initiative of China. Transportation Research Part E: Logistics and Transportation Review, 117, 23-39.
[16]    Kousiouris, G., Tsarsitalidis, S., Psomakelis, E., Koloniaris, S., Bardaki, C., Tserpes, K., ... & Anagnostopoulos, D. (2019). A management. ICT Express, 5(2), 141-145.
[17]    He, P., He, Y., Shi, C. V., Xu, H., & Zhou, L. (2020). Cost-sharing contract design in a low-carbon service supply chain. Computers & Industrial Engineering, 139, 106160.
[18]    Pakurár, M., Haddad, H., Popp, J., Khan, T., & Oláh, J. (2019). Supply chain integration, organizational performance and balanced scorecard: An empirical study of the banking sector in Jordan. Journal of International Studies Vol, 12(2).
[19]    Mehdiabadi, A., Tabatabeinasab, M., Spulbar, C., Karbassi Yazdi, A., & Birau, R. (2020). Are We Ready for the Challenge of Banks 4.0? Designing a Roadmap for Banking Systems in Industry 4.0. International Journal of Financial Studies, 8(2), 32
[20]    Sonono, B., & Ortstad, R. (2017). The effects of the digital transformation process on banks’ relationship with customers: case study of a large swedish bank. 
[21]    Takhar, S., & Liyanage, K. (2018). The impact of Industry 4.0 on supply chains and sustainability.
[22]    Mbama, C. (2018). Digital banking services, customer experience and financial performance in UK banks (Doctoral dissertation, Sheffield Hallam University).
[23]    Ferrantino, M. J., & Koten, E. E. (2019). Understanding Supply Chain 4.0 and its potential impact on global value chains. GLOBAL VALUE CHAIN DEVELOPMENT REPORT 2019, 103.
[24]    Khanboubi, F., Boulmakoul, A., & Tabaa, M. (2019). Impact of digital trends using IoT on banking processes. Procedia Computer Science, 151, 77-84.
[25]    Jünger, M., & Mietzner, M. (2019). Banking goes digital: The adoption of FinTech services by German households. Finance Research Letters.
[26]    Fatorachian, H., & Kazemi, H. (2020). Impact of Industry 4.0 on supply chain performance. Production Planning & Control, 1-19.
[27]    Piraste, ashraf, heydarnia, alireza  (2009), Exploratory factor analysis of psychosocial questionnaires affecting physical activity
[28]    Dixon, J.K. Factor analysis. In: Munro BH. Statistical Methods for Health Care Research. 4th ed. New York: Lippincott; 2001; 303-329
[29]    Mohaghar, abasi (2020). Designing and explaining the sustainability model of the banking service supply chain (Case study of Bank Mellat)