1 ستاد، دانشکده مدیریت و اقتصاد، دانشگاه تربیت مدرس، تهران، ایران
2 دانشجوی دکتری مدیریت منابع انسانی، دانشکده مدیریت و اقتصاد، دانشگاه تربیت مدرس، تهران، ایران
3 دانشیار، دانشکده مدیریت و اقتصاد، دانشگاه تربیت مدرس، تهران، ایران
عنوان مقاله [English]
In recent years, public sector performance and public perception of the values created by this sector through public services has become a center of focus for many researchers in public administration.
Substantial research has been conducted to develop metrics for measuring public sector performance in different contexts.
The present study followed an applied approach to develop a model for measuring public sector performance in creating public values. To this end, after a thorough review of the existing literature, a quantitative survey-based study was conducted which resulted in identifying a fairly comprehensive list of common values in four categories: moral, professional, humanistic and democratics; the face and content validity of which were approved by a Panel of Experts.
Subsequently, a questionnaire was developed based on the values inferred in the first stage, and handed to the sample population, consisting of the clients of state banks (Melli Bank, Sepah Bank & Keshavarzi Bank). Construct validity of the values was confirmed using SPSS software output and factor analysis. The final step was to evaluate the measurement model using partial least squares method and PLS software. At this stage, values with factor loading less than 0.4 were excluded from the measurement model and 18 remaining values were confirmed in the four above-mentioned categories.