Foroughi Abari Ahmad Ali, Yarmohammadian Mohammad Hossien, Esteki Mina (2011) "Assessment of quality of education a non-governmental university via SERVQUAL model", Procedia Social and Behavioral Sciences,Vol.15: 2299-2304.
 Bon Abdul Talib, Mustafa Esam M.A (2013) "Impact of total quality management on innovation in service organizations: literature review and new conceptual framework", Procedia Engineering, 53: 516-529
 Brownlee Ann, Associates (1992) "Strategies for enrroling university and research institues health system Research", Journal of Marketing, 3: 52-65.
 Hoveyda Reza, Hossein Zare (2005) Role of improving the quality of higher education in promoting the organization, The Sixth International Conference of Quality Managers, Tehran.
 Asghar Anvary Rostamy Ali, Torabi Goudarzi Maryam, Alimohammadlou Moslem "
 Comparative study of bank service quality from customers and employees points of view
 ,"( Autumn 2005) Journal of Management Research in Iran, Vol. 9, Supplementary Issue (Tome 42), pp.53-77.
 Neeri Ali, Toluee Ashlaqi Abbas (2008) "Application of the theory of constraints (TOC) in effective sales in the field of industrial marketing", Third International Conference on Marketing Management, Tehran.
 Chen Hui Chiu, Ying Chioua Cherng, Yeha Chun Yuan , Lai Hui Ling (2012) "A study of the enhancement of service quality and satisfaction by Taiwan MICE Service Project", Procedia - Social and Behavioral Sciences 40, pp.382 – 388
 Rajab Azizah, Shaari Roziana, Panatik Aisyah Siti, Rollah Abdul Wahab Shah, Abdul Rahman Hamidah, Mad Shah Ishak, Mat Ali Nor Atikah (2012) "Quality management: From effective service to innovative facility" Asia pacific business innovation and technology management society, 40: 509-513.
 Karname Hhaghighi H., Akbari N. (Spring 2004)" An investigation of the social demand convergent rate for higher education in Iran", Iran Journal of Economic Research, Vol. 6, Issue 20 : 115-134.
 Goldratt E. M., (1988) "Computerized shop floor scheduling", International Journal of Production Research, Vol. 26, No. 3:443-455.
 Bylinski G. (1983) "An efficiency quru with A Brown box", Fortune, Vol. 108: 120–132.
 Scheinkopf L. (1999) "Thinking for a change: Putting the TOC thinking processes to use APICS series on constraints management", St Lucie Press, Boca Raton, FL.
 Bowles M. (1998) "Three barriers to managing change", Work Force, Vol. 77, No. 1: 25-41.
 Shah samandi Isfahani, Parastoo (2005) "Reduction of resistance change by applying the Theory of Constraints", Third International Conference on Management, Tehran.
 Ramzanian Mohamad Rahim, Rahmany Zahra, Hoseinijou Seyed Abbas, Mobasher AminiRamzan Ali (Spring 2013) "Dealing with supply chain complexity using theory of constraints thinking processes (Case Study of a Paper Manufacturing Firm)", Management Research in Iran, Vol. 17, Issue 2 : 125-144.
 Mostafa Zarei (2012) "by applying theory of constraints results in effective change management in organizations", The First National Conference on Industrial Engineering and Systems, Islamic Azad University, Najaf Abad, 29 and 30 Persian date December.
 Lockamy A., Spencer M. S., (2009) "Performance measurement in a theory of constraints environment", International Journal of Production Research, Vol. 36, No. 8: 2045- 2060.
19. Ebrahimnejad Mahdi, Akbari M. (Summer 2010) "The relationship between managers’ value perspective and fulfiling their role of social responsibility in public organizations", Management research in Iran, Vol. 13, Issue 4 (Tome 64):1-33.