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Identifying and Prioritizing the Values of E-governance in Municipalities

Authors

Abstract

E-governance represents a paradigm shift regarding the role of government and its interaction with citizens. It calls for more citizens participation in the decision-making process provided in electronic forms. Due to the high failure rate of the e-government projects implementation, more attention to this issue is required. Municipalities are organizations that have extensive interaction with citizens. This study seeks to identify and prioritize values of e-governance in municipalities. The e-governance values were extracted from literature via comprehensive literature review. In order to confirm and prioritize these values, the data were collected via questionnaire from experts in the municipality of the city of Qom. The research population was managers and experts of electronic services. Data analysis was performed using analytic hierarchy process (AHP). The findings showed that among the extracted values from literature, promoting the balanced development of urban services, improving network security and social justice by providing equal opportunities for access to information in electronic form have the highest priority.

Keywords

References
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Management Research in Iran
Volume 20, Issue 3
September 2016
Pages 73-104
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