The need for designing and implementing performance assessment systems at R&D centers is one of the urgent issues of all industries. Assessment of R&D projects has become one of the most challenging decision making issues for the managers of R&D centers. Multi-criteria decision making methods have so far been used for the assessment of R&D projects in different stages of their lifecycle. Our approach is to develop Data Envelopment Analysis by combining Balanced Scorecard and Data Envelopment Analysis. Inputs and outputs for the integrated DEA-BSC model have been extracted from “Balanced Scorecard for R&D projects”. The major goals of the integrated DEA-BSC approach are as follows: increasing the reliability of inputs and outputs criteria, improving the calculated efficiency of all sections and striking a balance between the efficiency and the effectiveness of different sections. This model has been implemented in an industrial research laboratory for R&D projects as a case study. The results showed that synergizing between BSC and DEA in R&D projects causes the: achieving of the expected objectives of each project and balancing and optimizing the usage of resources to meet the desired outputs.
-,- , -,- and -,- . (2021). -Designing and Implementing a Performance Measurement Model at R&D Centers:
Combining Data Envelopment Analysis and Balanced Scorecard. Management Research in Iran, 15(1), 135-158.
MLA
-,- , , -,- , and -,- . "-Designing and Implementing a Performance Measurement Model at R&D Centers:
Combining Data Envelopment Analysis and Balanced Scorecard", Management Research in Iran, 15, 1, 2021, 135-158.
HARVARD
- -, - -, - -. (2021). '-Designing and Implementing a Performance Measurement Model at R&D Centers:
Combining Data Envelopment Analysis and Balanced Scorecard', Management Research in Iran, 15(1), pp. 135-158.
CHICAGO
- -, - - and - -, "-Designing and Implementing a Performance Measurement Model at R&D Centers:
Combining Data Envelopment Analysis and Balanced Scorecard," Management Research in Iran, 15 1 (2021): 135-158,
VANCOUVER
- -, - -, - -. -Designing and Implementing a Performance Measurement Model at R&D Centers:
Combining Data Envelopment Analysis and Balanced Scorecard. Management Research in Iran. 2021;15(1):135-158 (In Persian).