Authors
Abstract
Design and implementation of QMS will cause to the improvement of
organizational performance if it concerns on the especial characteristics of the
organization. In general, previous studies have obtained different results about
the effect of QMS (7 main practices) on organizational performance (4 main
practices). In this survey, the relationship between QMS and organizational
performance practices is analyzed using Structural Equation Modeling. The
results showed that QMS practices have a significant relationship with the
employee’s satisfaction, customer satisfaction and organization effectiveness,
but the relationship between financial practice and QMS is not significant.
Keywords
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