1 دانشیار رشته مدیریت، دانشگاه تربیت مدرس، تهران، ایران
2 دانشجوی دکترای مدیریت، دانشگاه تربیت مدرّس
عنوان مقاله [English]
Regarding necessity of performance evaluation an business excellence achievement, this paper is trying to present a business excellence model (BEM) through the combination of two qualitative and quantitative approach to evaluation which are the models taken from total quality management (TQM) and data envelopment analysis (DEA). The model discussed covers all the advantages of the two models and reduces the defficiencies as mach as possible.
By reviewing BEMs, in this research, the appropriate crieria for performance evaluation and business excellence are identified and also applied in DEA, which by using tangible inputs and outputs evaluate the organzations.