Seyed Rahim Safavi Mirmahalleh; Mohammad Rahim Ramazanian; Mahmoud Moradi; Mostafa Ebrahimpour
Volume 28, Issue 3 , October 2024, , Pages 1-29
Abstract
Introduction: The goal of this paper to explain and analyze the supply chain risks of Iran's pharmaceutical industry. In this research, the combined approach of meta-synthesis and thematic analysis has been used.Methodology: The approach of this research is qualitative. In the first stage, with a systematic ...
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Introduction: The goal of this paper to explain and analyze the supply chain risks of Iran's pharmaceutical industry. In this research, the combined approach of meta-synthesis and thematic analysis has been used.Methodology: The approach of this research is qualitative. In the first stage, with a systematic review of related studies in the last 23 years with a meta- synthesis approach, supply chain risks in the pharmaceutical industry were identified. For this purpose, first 100 articles were selected and after several stages of filtering, 26 final articles remained and became the basis of the research. In the next step, the supply chain risks of Iran's pharmaceutical industry were obtained by thematic analysis method. For this purpose, a semi-structured interview of Iranian pharmaceutical industry informants was conducted using the method of purposeful sampling and theoretical analysis, with thematic analysis approach. In the last stage, by combining the results of meta-synthesis and thematic analysis, its validity analysis with the method of Content validity ratio, ten risks were obtained as the final risks of Iran's pharmaceutical industry. Results and Discussion: Based on the results, the supply chain risks of Iran's pharmaceutical industry in order of priority are: environmental risks; problems of foreign currency supply and financial payments; lack of timely supply of raw materials; the complexity and incompatibility of information systems; low quality of raw materials and products; unavailability of medicine and its timely delivery; transportation and insurances; distribution sector technologies; Fluctuations in demand; Increase in the price of raw materials and medicine.Conclusion: Out of the ten risks obtained, environmental risks, problems of foreign exchange and financial payments, increase in the price of raw materials and medicine, and transportation and insurance, (due to having the highest frequency in both methods of meta-synthesis and thematic analysis) have a greater impact on the supply chain. Therefore, the stakeholders of Iran's pharmaceutical supply chain should focus on these risk factors and plan for their management in order to improve the performance of the supply chain.
sayed mohammad reza vakil; kaveh teymoor nejad; mohammad reza motadel; mahmood moammadi
Volume 26, Issue 1 , April 2022, , Pages 246-271
Abstract
Customer relationship management provides the basis for customer optimal communication, customer loyalty and customer retention. This requires the design of customer-based strategies, the proper implementation and applying of technology, employee empowerment and increasing the level of customers knowledge. ...
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Customer relationship management provides the basis for customer optimal communication, customer loyalty and customer retention. This requires the design of customer-based strategies, the proper implementation and applying of technology, employee empowerment and increasing the level of customers knowledge. Given the advances in e-banking and the reduction of face-to-face contact points, the use of business intelligence tools to effectively use large volumes of customer information also seems necessary. The purpose of present study is to provide a conceptual framework for customer relationship management in electronic banking using business intelligence tools in Sepah Bank and merged banks. For this purpose, a qualitative research has been conducted and first, by reviewing the studies, the initial framework has been identified and then, Theme Analysis has been used for its development in electronic banking. The research population is 7 experts of case study. Semi-structured interviews were used to collect data and credibility and confirmability were used to assess the validity of the results. After analyzing the data, the customer relationship management framework in e-banking is classified into 6 dimensions, 16 components and 35 indicators. The main dimensions of which are Customer reach and acquisition, Customer identification, Customer attraction, Customer relationship development, Customer retention and customer relationship review.
