Ebrahim Zarepour Nasirabadi; Neda Ghamaripoor
Articles in Press, Accepted Manuscript, Available Online from 29 February 2024
Abstract
Gaining customer satisfaction and trust by expanding the use of new technologies in banking systems is one of the most important challenges of banking in mobile ecosystems. Therefore, the present study aims to investigate the relationship between the factors affecting customer satisfaction and trust ...
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Gaining customer satisfaction and trust by expanding the use of new technologies in banking systems is one of the most important challenges of banking in mobile ecosystems. Therefore, the present study aims to investigate the relationship between the factors affecting customer satisfaction and trust in mobile banking services in mobile banking ecosystems. This research is of an applied type, which was carried out with a survey method. The statistical population of the research includes customers using mobile banking services, 460 of whom were selected as a sample using random sampling. The tool of data collection in this research is a questionnaire, and Kolmogorov-Smirnoff, T, Spearman's correlation coefficient, and structural equation method were used to analyze the data. The data analysis tool is PLS software. The findings showed that there is a positive and significant relationship between aesthetic components, system quality, service quality, information quality, task characteristics, structural assurance and sociality with trust and satisfaction in mobile ecosystems. And this relationship has been confirmed statistically because all significance levels obtained are less than 0.05. Also, the findings showed that the value of R2 related to the endogenous variable of trust is 0.485 and the variable of satisfaction with mobile banking is 0.545, which indicates the appropriateness of the fit of the structural model. Therefore, it can be said that the factors affecting mobile banking through trust have an effective role in obtaining customer satisfaction in mobile banking ecosystems.
Seyed Rahim Safavi Mirmahalleh; Mohammad Rahim Ramazanian; Mahmoud Moradi; Mostafa Ebrahimpour
Articles in Press, Accepted Manuscript, Available Online from 01 October 2024
Abstract
Introduction: The goal of this paper to explain and analyze the supply chain risks of Iran's pharmaceutical industry. In this research, the combined approach of meta-synthesis and thematic analysis has been used.Methodology: The approach of this research is qualitative. In the first stage, with a systematic ...
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Introduction: The goal of this paper to explain and analyze the supply chain risks of Iran's pharmaceutical industry. In this research, the combined approach of meta-synthesis and thematic analysis has been used.Methodology: The approach of this research is qualitative. In the first stage, with a systematic review of related studies in the last 23 years with a meta- synthesis approach, supply chain risks in the pharmaceutical industry were identified. For this purpose, first 100 articles were selected and after several stages of filtering, 26 final articles remained and became the basis of the research. In the next step, the supply chain risks of Iran's pharmaceutical industry were obtained by thematic analysis method. For this purpose, a semi-structured interview of Iranian pharmaceutical industry informants was conducted using the method of purposeful sampling and theoretical analysis, with thematic analysis approach. In the last stage, by combining the results of meta-synthesis and thematic analysis, its validity analysis with the method of Content validity ratio, ten risks were obtained as the final risks of Iran's pharmaceutical industry. Results and Discussion: Based on the results, the supply chain risks of Iran's pharmaceutical industry in order of priority are: environmental risks; problems of foreign currency supply and financial payments; lack of timely supply of raw materials; the complexity and incompatibility of information systems; low quality of raw materials and products; unavailability of medicine and its timely delivery; transportation and insurances; distribution sector technologies; Fluctuations in demand; Increase in the price of raw materials and medicine.Conclusion: Out of the ten risks obtained, environmental risks, problems of foreign exchange and financial payments, increase in the price of raw materials and medicine, and transportation and insurance, (due to having the highest frequency in both methods of meta-synthesis and thematic analysis) have a greater impact on the supply chain. Therefore, the stakeholders of Iran's pharmaceutical supply chain should focus on these risk factors and plan for their management in order to improve the performance of the supply chain.
Mohammad Azizi; Masood Salmani Bidgoli
Volume 22, Issue 1 , June 2018, , Pages 165-186
Abstract
Different factors can develop trust in firms. Considering intra-organizational theories in this field, the research investigates the factors with a comparative approach between family and non-family firms. The research uses survey methods. Research census is family and non-family firms in Soleyman Sabahi ...
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Different factors can develop trust in firms. Considering intra-organizational theories in this field, the research investigates the factors with a comparative approach between family and non-family firms. The research uses survey methods. Research census is family and non-family firms in Soleyman Sabahi Industrial City Town. According to poll, all active family and non-family firms were interviewed. 3 laborer questionnaires and 1 firm owner questionnaire were distributed in each firm. Totally, 163 family and 153 non-family firms were investigated. Multi group analysis was done by Mplus software. Total sample analysis provided an adequate fit to the data; there is significant difference among groups for the theoretical model. Also rate of trust explanation in family firms is 71 percent.
Alireza Kameli; Soheil Nejat; Rohollah Nikkhah Keyarmash
Volume 22, Issue 1 , June 2018, , Pages 219-239
Abstract
The most important tools to perform tasks effectively in environments with heterogeneous and diverse workforce are cultural intelligence and work adjustment. The cultural intelligent helps to make relationship with people that have different culture in appropriately mood. According to importance of this ...
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The most important tools to perform tasks effectively in environments with heterogeneous and diverse workforce are cultural intelligence and work adjustment. The cultural intelligent helps to make relationship with people that have different culture in appropriately mood. According to importance of this issue, this study is to investigate the influence of cultural psychological capital, cultural intelligence and organizational trust on work adjustment. Research method is based on practical purpose and descriptive-correlation. The Statistical population is Hajj and Ziarat Organization in Tehran. After simple random sampling, 175 valid questionnaires were collected. The questionnaire are all in Likert range and after assessed and certified by experts have been distributed, collected and analyzed by SPSS22 and LISREL8.8 software. By calculating Cronbach's alpha coefficient of reliability and validity through first-order and second-order confirmatory factor analysis was performed. Research hypotheses were tested using path analysis. The results showed that psychological capital on cultural intelligence, Cultural intelligence on organizational trust have significant positive impact. Also organizational trust and work adjustment is positive and significant effect.
Ali Naghi Mashayekhi; SeyedAlireza Mirbagheri
Volume 19, Issue 1 , July 2015, , Pages 191-213
Abstract
Many companies are dependent on purchasing the required professional services (such as managerial, marketing, accounting, legal, and IT services) from specialist contractors. The contract between such contractors and clients forms an agency relationship, so the agency theory may be used to regulate the ...
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Many companies are dependent on purchasing the required professional services (such as managerial, marketing, accounting, legal, and IT services) from specialist contractors. The contract between such contractors and clients forms an agency relationship, so the agency theory may be used to regulate the relationship between them. However, since the abstract knowledge is the subject of exchange between the client and professional service provider and there is a knowledge asymmetry between these two parties, the application of agency theory as it is used for traditional owner-manager agency relationship is not possible for principal-professional agent relations. In this article, we expand the agency theory to be applicable in such agency relationships. We suggest that a combination of behavior-based and outcome-based contracts be employed in principal-professional agent relationships, if possible. Moreover, we discuss why it is very hard or even impossible to have a direct control over professional service contractor and to measure the outcomes of its services. We finally propose two alternative mechanisms (1-trust and self-control, and 2-indirect control) for reducing opportunistic behaviors and solving some agency problems occurring in principal-professional agent relations.
mohammad khanbashi; - -
Volume 15, Issue 4 , February 2012, , Pages 73-95
Abstract
Abstract
Trust is the basis of many interactions in human societies; either interpersonal or social communications. Many factors such as lack of social capital, influence of critical media and especially decrease or lack of accountability in public institutions has diminished public trust to the government ...
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Abstract
Trust is the basis of many interactions in human societies; either interpersonal or social communications. Many factors such as lack of social capital, influence of critical media and especially decrease or lack of accountability in public institutions has diminished public trust to the government and its organizations. In this article, we study trust literature firstly and then evaluate the relationship between public trust to the governmental organizations (bureaucracies) and political trust in the society. Then we present suggestions to improve current situations. The results of such studies can be considered as the basis for more attention to the public and political trust in the society and solutions for their improvements.
