Yousef Mohammadkarimi; mohammad doostar; Mohsen Akbari; reza esmaeilpour
Volume 26, Issue 2 , July 2022, , Pages 71-93
Abstract
The purpose of this study is to explain and identify the components affecting the sustainability of human resources in family businesses. The present research is mixed in terms of development-applied purpose, in terms of exploratory nature and in terms of data collection. The statistical sample of the ...
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The purpose of this study is to explain and identify the components affecting the sustainability of human resources in family businesses. The present research is mixed in terms of development-applied purpose, in terms of exploratory nature and in terms of data collection. The statistical sample of the qualitative stage includes 18 managers and founders of family businesses with a history of more than 30 years in the provinces of Kermanshah, Kurdistan and West Azerbaijan. The statistical population consists of a small number of 864 entrepreneurs and small and medium business managers located in the industrial towns of West Azerbaijan, Kurdistan and Kermanshah provinces, from which 200 people were selected by simple random sampling. The data collection tool is a semi-structured interview in the qualitative stage and a questionnaire extracted from the qualitative model in the quantitative stage. For qualitative data analysis, Brown and Clark (2006) six-step content analysis method and MAXQDA10 software and for quantitative data analysis, structural equation modeling method and SmartPLS software were used. The results showed that, among the identified components affecting the sustainability of human resources in family businesses, the components of maintaining family integrity, family organizational culture and balanced systems between work and life had the most impact.
sayed mohammad reza vakil; kaveh teymoor nejad; mohammad reza motadel; mahmood moammadi
Volume 26, Issue 1 , April 2022, , Pages 246-271
Abstract
Customer relationship management provides the basis for customer optimal communication, customer loyalty and customer retention. This requires the design of customer-based strategies, the proper implementation and applying of technology, employee empowerment and increasing the level of customers knowledge. ...
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Customer relationship management provides the basis for customer optimal communication, customer loyalty and customer retention. This requires the design of customer-based strategies, the proper implementation and applying of technology, employee empowerment and increasing the level of customers knowledge. Given the advances in e-banking and the reduction of face-to-face contact points, the use of business intelligence tools to effectively use large volumes of customer information also seems necessary. The purpose of present study is to provide a conceptual framework for customer relationship management in electronic banking using business intelligence tools in Sepah Bank and merged banks. For this purpose, a qualitative research has been conducted and first, by reviewing the studies, the initial framework has been identified and then, Theme Analysis has been used for its development in electronic banking. The research population is 7 experts of case study. Semi-structured interviews were used to collect data and credibility and confirmability were used to assess the validity of the results. After analyzing the data, the customer relationship management framework in e-banking is classified into 6 dimensions, 16 components and 35 indicators. The main dimensions of which are Customer reach and acquisition, Customer identification, Customer attraction, Customer relationship development, Customer retention and customer relationship review.
mahdi madadkhani; Ali Kazemi; arash shahin; azarnush ansari
Volume 24, Issue 2 , June 2020, , Pages 171-204
Abstract
Due to the growth of world trade, companies try to enter foreign markets in various ways and maximize their profits while selling, one of the most common methods being export. The main purpose of the present study is to present a dynamic model for explaining the impact of export marketization and product ...
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Due to the growth of world trade, companies try to enter foreign markets in various ways and maximize their profits while selling, one of the most common methods being export. The main purpose of the present study is to present a dynamic model for explaining the impact of export marketization and product design management on export performance of Iranian handicraft exporting companies. Semi-structured interview and thematic analysis were used to collect and analyze the research data, respectively. The statistical population of the study includes senior managers, expert experts of the Ministry of Cultural Heritage, Tourism and Crafts of Iran and exemplary exporters of Tehran province. The validity of the research findings was ensured by using member, triangular, and paired survey methods. Reliability test was used to test the reliability. Based on the results of the research, product design management and market orientation were identified as the main pillars of handicraft exports. The results of the theme analysis also resulted in the extraction of 7 components for export marketization that were classified into four subgroups or themes. Identified themes include author branding, exhibition marketing, virtual marketing and export marketing strategy. The sub-themes came in the form of a main theme as export marketization. The results of this study can be used by export companies as well as export facilitators.
Reza Tahmasebi; Mahdi Mfkhami Ardakani; Jabbar Babashahi; Hamidreza Yazdani
Volume 21, Issue 1 , May 2017, , Pages 121-150
Abstract
The knowledge workers are the most important members of organizations in the 21 century. Therefore, proper management of knowledge workers is one of the successful management principles of knowledge organizations.Identifying knowledge jobs is one of the primary and fundamental steps in managing knowledge ...
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The knowledge workers are the most important members of organizations in the 21 century. Therefore, proper management of knowledge workers is one of the successful management principles of knowledge organizations.Identifying knowledge jobs is one of the primary and fundamental steps in managing knowledge workers. The aim of this study is to provide a tool to measure and identify knowledge jobs. Positions are determined in a two-dimensional space criteria of “knowledge intensity” and “job requirements”. Mixed method approach applied using grounded theory strategy in qualitative phase and survey strategy in quantitative phase. Documents and textual data were used in the qualitative phase and a questionnaire for the quantitative phase. The study population is RIPI line jobs that have been selected by census method. Results show that developed tool is valid and it can identify and measure knowledge jobs regarding “knowledge intensity” and “job requirement”.