Ali Attafar; Saeed Fathi; Arash Shahin; Bita Yazdani
Volume 18, Issue 2 , July 2014, , Pages 215-234
Abstract
Up to now lots of researches have been done about Total Quality Management in Iranian organizations but most of them have not been relyed on the perviouse researches. Disregarding the perviouse results of researches causes that the study of barriers and challenges of Iranian organization have been faced ...
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Up to now lots of researches have been done about Total Quality Management in Iranian organizations but most of them have not been relyed on the perviouse researches. Disregarding the perviouse results of researches causes that the study of barriers and challenges of Iranian organization have been faced with some difficulties. The purpose of the present study is investigating the level of implementation of total quality management practices in Iranian governmental organizations with Meta analysis method so the results of 19 papers within 1381 to 1388 have been analysed. The results of the Meta analysis show the descending trend of top management and leadership, human resource management, strategic planning, structure and organizational culture and process management in Iranian governmental organizations while the trend of customer principel is increasing through these years. The results of this research show that Iranian governmental organizations should pay more attention to implement the total quality management practices in order to provide appropriate context for new managerial approaches.
Mohsen Golparvar; Hamid Reza Oreizie
Volume 13, Issue 2 , June 2009, , Pages 239-270
Abstract
The purpose of this research was to study the direct and nondirect relations between the total quality management dimensions and perceived procedural justice with organizational commitment. For this aim, 294 persons from Isfahan city organizations were randomly selected to answer the research questionnaires. ...
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The purpose of this research was to study the direct and nondirect relations between the total quality management dimensions and perceived procedural justice with organizational commitment. For this aim, 294 persons from Isfahan city organizations were randomly selected to answer the research questionnaires. The questionnaires were Brooks and Zeitz’s total quality management questionnaire with 24 items, Neihoff and Moorman’s procedural justice questionnaire with 15 items, Meyer and Allen’s affective commitment and Hom and Griffeth’s continuance commitment questionnaire with 3 and 5 items, respectively. All of the above questionnaires were translated and prepared for the first time in this research. The reliability and validity of the questionnaires were verified. The research hypotheses were analyzed using Pearson correlation coefficient and path. The results showed that there was a significant positive relationship between the total quality management dimensions and procedural justice with affective commitment. But among the total quality management dimensions, only leader vision and use of data or information along with procedural justice had positive relation with continuance commitment. The results of path analysis showed that there was a direct relation between affective commitment (and not total quality management dimensions and perceived procedural justice) and continuance commitment. Also there was a relation between perceived procedural justice and affective commitment and between the total quality management dimensions and perceived procedural justice. Finally, the implications of theeffects of total quality management dimensions on affective and continuance commitment were discussed .
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Asghar moshabaki; Mohammad hassan Pasvar
Volume 10, Issue 1 , April 2006, , Pages 67-89
Abstract
Although nowdays, there is no tendency to national planning like before, that does not mean that planning should be left aside, rather today’s world is calling for modern and effective approaches for national planning. The main objective of national planning, with any approach, is to fulfill peoples ...
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Although nowdays, there is no tendency to national planning like before, that does not mean that planning should be left aside, rather today’s world is calling for modern and effective approaches for national planning. The main objective of national planning, with any approach, is to fulfill peoples needs and demands. Total Quality Management (T.Q.M) by taking into account the customer’s requirements and satisfaction can amply demonstrate a new perspective on national planning.
This model is customer satisfaction oriented and if the requirements are fulfilled, the satisfaction could be obtained. Comprehensiveness, equity, flexibility, integrity, internal and external consistency, rationality and effectiveness are some of the characteristics that define the Model’s goal and could be gathered from planning experts.
Optimization of planning process, empowerment of plan’s employees and focusing on customer requirements are three basic principles to reach the goal. The final goal of this paper (customer satisfaction) could be materialized when all the principles accounted for sofar come to a stage of continuous empoverment.
