Abstract High-reliability supply chains, while investing in resilience to reduce potential vulnerability, in the face of uncertainty and the resulting changes, are forced to take risks and apply innovation to develop future capabilities. Given the challenge of managing such a dual process in the realm of critical systems involved in safety and security threats, the present study, utilizing the concept of organizational ambidexterity, seeks to respond to the aforementioned challenge with the aim of designing a high-reliability resilient supply chain based on innovation with a dynamic capabilities approach, while studying the supply chains of companies in various iranian industries using the partial least squares structural equation modeling(PLS-SEM). The results of confirmatory factor analysis(CFA) indicate the success of measuring the identified dimensions, and the results of the analysis of quality criteria and model fit confirm the validity of the structure and its acceptable fit in relation to the empirical data. Referring to the results of hypothesis test based on confirming the indirect effect of innovation on supply chain high-reliability through the mediation of dynamic and operational capabilities of resilience, as well as the confirming results of generalizability test of the model, the research findings show that the efficiency and effectiveness of a high-reliability resilient supply chain is due to the significant contribution of improving and maintaining the integrity of dynamic and operational capabilities of resilience in convergence with the capabilities and main factors of high-reliability through the implementation of innovation at the exploitation and exploration levels using structural and contextual ambidexterity.

Abstract With the advent of the Industry 4.0, the financial services business model will change. in order to succeed in the digital world of the future, banks must know the structure of their supply chain well and analyze the developments of this chain in the the Industry 4.0.
Despite research in the field of digital banking, the issue of examining the evolution and recognition of the banking service supply chain in the the Industry 4.0 has been almost neglected. Therefore, in this article, with review of research and in-depth interviews with experts, the effects of the the Industry 4.0 on the supply chain of banking services were identified. The results showed that with the entry of banks into the Industry 4.0, new players, including fintechs, will be connected to the supply chain of banking services, followed by factors such as systematic sharing of information throughout the supply chain, inter-organizational cooperation, sustainability and transparency. Flexibility and personalization of services, etc. will increase and financial, information and service flows in the supply chain of banking services will change. the biggest distance between Iranian banks and digital banking is the lack of full use of artificial intelligence to automate all processes.