Abstract This paper is aimed at developing a tool for evaluating organization readiness for business process re-engineering procedures. By reviewing the literature, 16 criteria and 104 sub-criteria were identified. These criteria and sub-criteria refined and classified with respect to experts’ opinions. As a result of this process, 9 main criteria and 18 sub-criteria were selected. Using the DEMATEL method, relationship between major and minor criteria were analyzed. The result showed that “senior management” is the most effective criterion. At the next step, using Analytic Network Process (ANP) method criteria were weighted and the “human resources” criterion had the higher weight. Based on these criteria, a tool was designed in order to assess the readiness for BPR procedures in organization. Results also showed that studied organization is ready for business process reengineering implementation.

Abstract This research has been done with the aim of identification of the effective factors that influence credit risk and designing a model for the credit rating of the legal clients of Tejarat Bank in 2003-2004 by using Data Envelopment Analysis. For this purpose, the necessary sample data on financial and nonfinancial information of 146 companies (as random simple) was selected. In this research, 27 explanatory variables (including financial and non-financial variables) were identified and examined. Finally, with the application of factor analysis and Delphi method, 8 variables, which had significant effect on credit risk, were selected and entered into the DEA model. Efficiency of the companies was calculated by using these variables. Then the model validity was measured by regression analysis. The DEA credibility scores represented the dependent variables while the 8 ratios used were considered as independent variables. The findings of the research showed that 25 companies stand on the border of efficiency. Also with one exception (owners equity/ total asset), ’all variables had the expected direction α = %5 . Research conclusions confirmed the hypothesis of DEA model’s efficiency on credit rating of the companies who have taken credit facilities from branches of Tejarat Bank in Tehran city.

Abstract Regarding necessity of performance evaluation an business excellence achievement, this paper is trying to present a business excellence model (BEM) through the combination of two qualitative and quantitative approach to evaluation which are the models taken from total quality management (TQM) and data envelopment analysis (DEA). The model discussed covers all the advantages of the two models and reduces the defficiencies as mach as possible. By reviewing BEMs, in this research, the appropriate crieria for performance evaluation and business excellence are identified and also applied in DEA, which by using tangible inputs and outputs evaluate the organzations.