نویسندگان
1 دانشیار، دانشکده ی مدیریت و حسابداری ، دانشگاه شهید بهشتی ، تهران ، ایران
2 دانشجوی دکترای مدیریت بازرگانی، دانشکده ی مدیریت و حسابداری ، دانشگاه شهیدبهشتی، تهران ، ایران
3 کارشناسی ارشد مدیریت بازرگانی ، دانشکده ی مدیریت و حسابداری ، دانشگاه شهید بهشتی ، تهران ، ایران
چکیده
کلیدواژه‌ها
عنوان مقاله [English]
نویسندگان [English]
Regret is a key element of future customer behaviors & Post-Purchase Regret is one of the negative emotions after the purchase. The development of technology and the ease of access to information about not selected purchase options have raised the possibility of regret. Generally, there are various factors in the post-purchase regret that increase or decrease the intensity of this negative feeling. .In this research , based on Narrative research methodology, interviews was conducted with 10 young women. thematic analysis revealed factors intensify post –purchase regret in 9 categories: ease of Physical and technical comparison options, acceptance of responsibility, brand credibility and product price level, decision maximization versus satisfaction, decision justification, social comparison, diversity and time horizons of future options, and ultimately enduring involvement with the chosen option.
کلیدواژه‌ها [English]
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