1 دانشیار دانشکده مدیریت و اقتصاد، دانشگاه صنعتی شریف
2 دانشجوی دکترای مدیریت صنعتی، واحد علوم و تحقیقات دانشگاه آزاد اسلامی
3 استادیار دانشکده مهندسی صنایع، دانشگاه علم و صنعت ایران
عنوان مقاله [English]
This paper discusses a comparative study between ISO 900:2000 standards and two groups of total quality management approaches, one proposed by different intelligents such as, Crosby, Deming, etc. and the other by two widely used quality awards namely EFQM and MBNQA.
Based on this study seven criteria and their subـcriteria were identified which determines the differences and communalities between ISO 9000:2000 standards and also indicate that these standards comply with a total quality approach. Based on the comparative analysis conducted, two similar instruments in questionnaire with alike content were developed to measure the level of implemention of TQM in the organizations implementing TQM and to collect the views of quality experts respectively. Through statistical tests, reliability and validity including construct validity of the mentioned above instruments were approved by factor analysis. Finally by analyzing the data collected from the two instruments a gap analysis aimed at identifying the differences between what is really done in the organizations and what quality experts believe that should be done was performed. The results of this research can help the organizations of the country in their efforts on implementing TQM.