Alireza Kameli; Soheil Nejat; Rohollah Nikkhah Keyarmash
Volume 22, Issue 1 , June 2018, , Pages 219-239
Abstract
The most important tools to perform tasks effectively in environments with heterogeneous and diverse workforce are cultural intelligence and work adjustment. The cultural intelligent helps to make relationship with people that have different culture in appropriately mood. According to importance of this ...
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The most important tools to perform tasks effectively in environments with heterogeneous and diverse workforce are cultural intelligence and work adjustment. The cultural intelligent helps to make relationship with people that have different culture in appropriately mood. According to importance of this issue, this study is to investigate the influence of cultural psychological capital, cultural intelligence and organizational trust on work adjustment. Research method is based on practical purpose and descriptive-correlation. The Statistical population is Hajj and Ziarat Organization in Tehran. After simple random sampling, 175 valid questionnaires were collected. The questionnaire are all in Likert range and after assessed and certified by experts have been distributed, collected and analyzed by SPSS22 and LISREL8.8 software. By calculating Cronbach's alpha coefficient of reliability and validity through first-order and second-order confirmatory factor analysis was performed. Research hypotheses were tested using path analysis. The results showed that psychological capital on cultural intelligence, Cultural intelligence on organizational trust have significant positive impact. Also organizational trust and work adjustment is positive and significant effect.
Reza Tahmasebi; Mahdi Mfkhami Ardakani; Jabbar Babashahi; Hamidreza Yazdani
Volume 21, Issue 1 , May 2017, , Pages 121-150
Abstract
The knowledge workers are the most important members of organizations in the 21 century. Therefore, proper management of knowledge workers is one of the successful management principles of knowledge organizations.Identifying knowledge jobs is one of the primary and fundamental steps in managing knowledge ...
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The knowledge workers are the most important members of organizations in the 21 century. Therefore, proper management of knowledge workers is one of the successful management principles of knowledge organizations.Identifying knowledge jobs is one of the primary and fundamental steps in managing knowledge workers. The aim of this study is to provide a tool to measure and identify knowledge jobs. Positions are determined in a two-dimensional space criteria of “knowledge intensity” and “job requirements”. Mixed method approach applied using grounded theory strategy in qualitative phase and survey strategy in quantitative phase. Documents and textual data were used in the qualitative phase and a questionnaire for the quantitative phase. The study population is RIPI line jobs that have been selected by census method. Results show that developed tool is valid and it can identify and measure knowledge jobs regarding “knowledge intensity” and “job requirement”.
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Volume 14, Issue 2 , September 2010, , Pages 67-98
Abstract
Nowadays, by the daily expansion of service industries, the subjects of service
marketing and service quality have been converted into vital issues for all
organizations. Abundant attempt of organizations in this area is a clear
evidence of this claim. In the past years, organizations have tried to ...
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Nowadays, by the daily expansion of service industries, the subjects of service
marketing and service quality have been converted into vital issues for all
organizations. Abundant attempt of organizations in this area is a clear
evidence of this claim. In the past years, organizations have tried to provide
high quality service and better external customer satisfaction through external
marketing concepts and attitudes of external marketing. One of the important
specifications of services is the employees 'direct interactions with customers
and the determinant role of their customer-orientation behaviors in contact
with customers. Therefore, to gain superior service quality thus external
customers ’satisfaction, we should have employees (internal customers) who
are obligor to the company's goals and visions. They should also have
customer-orientation behaviors. Nowadays, with the introducing of internal
marketing concept, the importance of organization's internal customers
(employees) in the success of external marketing plans has become more
obvious. Researches have indicated that there is a close interaction and
relationship between internal and external marketings. According by, the
present research was conducted to identify the effect of internal marketing's
effect on organizational citizenship behaviors and quality of services. The
research methodology was survey - correlation based on the structural equationsmodel. Using conceptual model (path analysis), the obtained results indicated
that internal marketing effect in Great Tehran Gas Company (GTGC) has
increased organizational citizenship behaviors of the employees as well as the
quality of services.