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Analysis of a bank queuing system and reducing the waiting time for customers by simulation and design of experiment approach

hossein talebi; maghsoud amiri; parham azimi

Volume 22, Issue 1 , June 2018, , Pages 95-118

Abstract
  One of the most important goals moving toward banks customer satisfaction is reducing waiting time in branches. Banks are queuing system including that long queues of customers will cause Increase customer waiting time and decrease satisfaction. One of the effective solution for reducing waiting time ...  Read More