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The study of the relationship between psychological capital and quality of services by CCA

Marjan Fayyazi; Hossein Balochi; Seyyed Reza Seyyed Javadein

Volume 19, Issue 4 , March 2016, , Pages 41-60

Abstract
  Abstract: The purpose of the present study is to examine the relationships between sub dimensions of psychological capital (hope, efficacy, resilience and optimism) and components of quality of services provided to employees (responsibility, reliability, trusting, empathy, tangibility). For this purpose, ...  Read More