Seyed Reza Jalali; Ali Kazemi; Azarnoosh Ansari
Volume 22, Issue 3 , December 2018, , Pages 104-132
Abstract
In this study, based on theoretical and quantitative researches, a conceptual model was presented for explaining different dimensions of research variables, such as designing brand performance model for banking service market of Iran based on customer – based brand equity. First, after reviewing ...
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In this study, based on theoretical and quantitative researches, a conceptual model was presented for explaining different dimensions of research variables, such as designing brand performance model for banking service market of Iran based on customer – based brand equity. First, after reviewing the literature, the original model was designed and then the initial conceptual model was completed and approved by the Delphi method and experts' opinion. Sampling was carried out based on the method of judging and snowball. The sample size was 30 executives, deputies and experts of the banking sector. Using the final version of the questionnaire which has the necessary and proper reliability and validity, by using stratified random cluster sampling. During one week at different hours, 399 individuals were surveyed from the customers of the eight branded public banks randomly by face-to-face interview. Following the identification of the constituent structures of each of the variables, also relations between them were examined. The results of the research showed that brand equity does not directly affect market performance from the customer’s perspective, but it is effective indirectly through the customer relationship equity. Also, among the structures constituting the brand equity and the customer relationship equity, all aspects except the brand differentiation and brand awareness, affect the characteristics of the customer relationship equity. Also, results showed that all the constituents of the customer relationship equity have a direct and significant effect on brand performance.
Bagher Asgarnezhad Nouri; Ali Sanayei; Saeed Fathi; Ali Kazemi
Volume 18, Issue 1 , May 2014, , Pages 151-169
Abstract
Performance assessment is one of the activities, which has many advantages and can have a considerable effect on the performance of organizations. Inadequate accountability of senior managers of marketing in recent years has incurred a loss to the position of marketing unit. As a result, studying the ...
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Performance assessment is one of the activities, which has many advantages and can have a considerable effect on the performance of organizations. Inadequate accountability of senior managers of marketing in recent years has incurred a loss to the position of marketing unit. As a result, studying the effect of marketing activities on organizational performance is specifically important. Framework of marketing productivity shows that it is possible to establish a relation between marketing activities and organizational performance. On the other hand, results of studies in many academic fields conducted about a specific issue are usually confusing and contrasting. Meta-analysis is a research approach that helps the researcher to a large extent to identify the moderating variables in the results of previous studies. Despite that various researches have been conducted, such contrast is also observed in the relation between marketing activities and organizational performance. Characteristics of the research sample can be referred among the several reasons that have been mentioned for such divergence in similar studies. It was tried in the present survey to identify the role of moderating variables the regarding characteristics of the research sample in relation between marketing activities and organizational performance using meta-analysis approach. Given to the use of meta-analysis approach in the present paper, the statistical population consisted of all previous studies, which have explained and measured the relationship among marketing activities and organizational performance, and the researcher had access to them. On the basis of searching in the mentioned databases, 523 studies were gathered. With regard to the meta-analysis standards and the researcher constraints, ultimately 142 studies were selected to implement the mete–analysis method. The obtained results revealed that the moderating variables related to the characteristics of the research sample like the kind of industry, type of ownership of the organization and so on have led to a significant difference in the results of studies regarding the effect of marketing activities on the organizational performance of organizations.