Volume 24, Issue 3 (2020)                   IQBQ 2020, 24(3): 144-167 | Back to browse issues page

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Eyvazpour J, Rezaei Dolatabadi H, Mohammad shafiee M. Analyzing E-Retailers Ethics Model and its Impact on Buyer’s Behavioral Tendencies and Retailer’s Image. IQBQ. 2020; 24 (3) :144-167
URL: http://mri.modares.ac.ir/article-19-43272-en.html
1- Phd candidate in Isfahan University
2- University of Isfahan , rezaei@ase.ui.ac.ir
3- University of Isfahan
Abstract:   (296 Views)
It is the ethics and commitment to morals in today’s business that are of the most important factors that shape the buyer’s thinking and manners on a growing basis. One of the main challenges ahead of businesses, especially online businesses is sellerschr('39') commitments to morals that influences different aspects of each business such as the buyerchr('39')s behavioral tendencies and retailer image. The present study examined electronic retailers’ ethics and its impacts on the buyerchr('39')s behavioral tendencies and retailer image. In terms of aims, the study is developmental and practical. The statistical population includes 342 customers that shop online. The quantitative data were gathered by means of questionnaire. The data were analyzed by Structural Equation Modeling and through SPSS and PLS software. The model of e-retailers ethics involves five dimensions: 1. Privacy, 2. Security, 3. Reliability, 4. Non-deception, 5. Benevolence. As for the findings, e-retailers ethics positively affect the buyerchr('39')s behavioral tendencies and retailer image.
Keywords: e-retailers ethics, electronic commerce, customer behavioral tendencies, retailer image.
Full-Text [PDF 798 kb]   (80 Downloads)    
Article Type: Original Research | Subject: Marketing
Received: 2020/06/2 | Accepted: 2020/09/15 | Published: 2020/10/1

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