Tarbiat Modares University Management Research in Iran 2322-200X 27 3 2023 10 14 Identification and Prioritization of Banks' Efficiency Evaluation Indicators Using Factor Analysis and Fuzzy Delphi Method Identification and Prioritization of Banks' Efficiency Evaluation Indicators Using Factor Analysis and Fuzzy Delphi Method 1 28 629 FA Sajjad Jalali Ph.D. Candidate, Department of Financial Management, Faculty of Management and Economics, Science and Research Branch, Islamic Azad University, Tehran, Iran. Ali Asghar Anvary Rostamy Prof.Department of Management & Planning, Iran Management Study & Technology Development Center,Tarbiat Modares University, Tehran, Iran. 0000-0002-7495-8276 Jalal Seifoddini Assistant professor, Islamic Azad University, Eslamshar Branch , Tehran, Iran. Journal Article 2023 03 09 Banks, as key participants in the financial market, play a crucial role in expediting production processes and driving economic growth. They achieve this by gathering savings and idle liquidity, and channeling these resources into vital economic sectors. Enhancing efficiency and performance is a primary management objective for these institutions, as it leads to improved productivity. However, given the multitude of indicators and criteria used to assess efficiency, it is essential to identify and employ appropriate indicators based on specific guidelines. This study adopts an analytical-descriptive approach, collecting data from 2014 to 2019 through documentary research and surveys. The goal is to identify the influential indicators for evaluating the efficiency of commercial banks in Iran, as determined by a panel of experts. These indicators are then prioritized using factor analysis and the Fuzzy Delphi method. The findings reveal the existence of 19 key factors that determine bank efficiency, categorized into 7 main groups. These factors encompass financial, human, environmental and geographical, structural and organizational, physical, technical, and financial ratios. Together, they account for 62.45% of the total variance and serve as the most significant inputs and outputs that explain and determine the efficiency of commercial banks in Iran. Banks, as key participants in the financial market, play a crucial role in expediting production processes and driving economic growth. They achieve this by gathering savings and idle liquidity, and channeling these resources into vital economic sectors. Enhancing efficiency and performance is a primary management objective for these institutions, as it leads to improved productivity. However, given the multitude of indicators and criteria used to assess efficiency, it is essential to identify and employ appropriate indicators based on specific guidelines. This study adopts an analytical-descriptive approach, collecting data from 2014 to 2019 through documentary research and surveys. The goal is to identify the influential indicators for evaluating the efficiency of commercial banks in Iran, as determined by a panel of experts. These indicators are then prioritized using factor analysis and the Fuzzy Delphi method. The findings reveal the existence of 19 key factors that determine bank efficiency, categorized into 7 main groups. These factors encompass financial, human, environmental and geographical, structural and organizational, physical, technical, and financial ratios. Together, they account for 62.45% of the total variance and serve as the most significant inputs and outputs that explain and determine the efficiency of commercial banks in Iran. https://mri.modares.ac.ir/article_629_051e4e127b92f5d98d3c79b195f2b291.pdf