Management Research in Iran

Abstract In this paper the As-Is model of the organizational affairs process of the NIORDC (National Iranian Oil Refining and Distribution Company) was drawn by the use of BPMN modeling tool, and then its simulation model was modeled by using SIMPROCESS simulation software and relative parameters were defined. Necessary scheduling in defining simulation parameters were extracted and set according to available organizational documents and archives. Afterwards, justification and verification of simulation models were tested by using statistical tests. In the next stage, several reengineering scenarios were suggested and designed according to BPR rules, experts' viewpoints, brainstorming sessions, and the facts found during project implementation. These scenarios were modeled by using BPMN modeling tool, and then their simulation models were designed. Since these scenarios are about the future situation of the process, only some justification and verification steps of simulation models were considered. Finally, on the basis of defined indicators in the beginning of the project, values of them were calculated for each scenario and each one was analyzed on the basis of cost-benefit analysis. At last, these scenarios were ranked by using AHP method and their scores were counted in order to suggest to the management.

Abstract In order to evaluate and select the appropriate knowledge management strategy, ‎a lot of organizational factors must be considered. On the other hand, in the ‎approach of dynamic knowledge management strategy; the processes of creation ‎and transferring of knowledge have direct effects on the selected strategies. The ‎human-oriented and system-oriented approaches of knowledge management ‎strategy are essentially different and need different infrastructures, methods and ‎tools. In this research, the related literature about developing knowledge ‎management strategy has been reviewed. The effective factors on knowledge ‎management strategy have been extracted from different conceptual ‎frameworks, models and methods. Then a comprehensive methodology for ‎developing knowledge management strategy has been presented.‎ The factors of this methodology, which have direct effects on the final ‎chosen strategy, include: general business strategy, organizational structure, ‎cultural factors and knowledge creation process in knowledge intensive area ‎of the organization. Also in this methodology, the interrelated effect of ‎information technology strategy and human resource strategy on the ‎knowledge management strategy is considered and the final strategy is ‎shown ranging from human oriented approach to system oriented approach. ‎The elements of this methodology have been validated in the form of the ‎research hypothesis by asking the viewpoints of experts and all of them have ‎been accepted. Three companies have used this methodology for developing ‎