seyed Mohammad Mirmohammadi; mohammad rahimian; atefeh sodeiri javadi
Volume 24, Issue 1 , March 2020, , Pages 153-176
Abstract
The purpose of this study is to investigate the effects of job insecurity on employees' exhaustion by considering the role of mediating breach of psychological contract. The statistical population of this study consists of 348 managers and employees of the Mellat Insurance Company in Tehran, ...
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The purpose of this study is to investigate the effects of job insecurity on employees' exhaustion by considering the role of mediating breach of psychological contract. The statistical population of this study consists of 348 managers and employees of the Mellat Insurance Company in Tehran, of which 183 were selected as sample size. Data were collected through standard questionnaires and simple random sampling method and analyzed by structural equation modeling by using spss22 and smartpls3 software. The validity of the research questions was confirmed by using convergent and divergent validity and reliability of the questions by factor loading, Cronbach's alpha and composite reliability. Our findings indicate that the violation of the psychological contract as a mediator variable has a significant effect on the variables of job insecurity and employee exhaustion. Also, the violation of the psychological contract as an intermediary variable, has a relative role between job insecurity and employee exhaustion.
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Volume 14, Issue 2 , September 2010, , Pages 67-98
Abstract
Nowadays, by the daily expansion of service industries, the subjects of service
marketing and service quality have been converted into vital issues for all
organizations. Abundant attempt of organizations in this area is a clear
evidence of this claim. In the past years, organizations have tried to ...
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Nowadays, by the daily expansion of service industries, the subjects of service
marketing and service quality have been converted into vital issues for all
organizations. Abundant attempt of organizations in this area is a clear
evidence of this claim. In the past years, organizations have tried to provide
high quality service and better external customer satisfaction through external
marketing concepts and attitudes of external marketing. One of the important
specifications of services is the employees 'direct interactions with customers
and the determinant role of their customer-orientation behaviors in contact
with customers. Therefore, to gain superior service quality thus external
customers ’satisfaction, we should have employees (internal customers) who
are obligor to the company's goals and visions. They should also have
customer-orientation behaviors. Nowadays, with the introducing of internal
marketing concept, the importance of organization's internal customers
(employees) in the success of external marketing plans has become more
obvious. Researches have indicated that there is a close interaction and
relationship between internal and external marketings. According by, the
present research was conducted to identify the effect of internal marketing's
effect on organizational citizenship behaviors and quality of services. The
research methodology was survey - correlation based on the structural equationsmodel. Using conceptual model (path analysis), the obtained results indicated
that internal marketing effect in Great Tehran Gas Company (GTGC) has
increased organizational citizenship behaviors of the employees as well as the
quality of services.
Seyyed Mahmoud Hosseini; Bahman Hajipour
Volume 12, Issue 4 , January 2009, , Pages 155-176
Abstract
Firms in many industries rely on knowledge generated outside of the firm as an input to their own research and development. The ability to exploit knowledge that exists outside the boundary of the firm is calld Absorptive Capacity. Cohen and Levinthal defined AC as ‘‘the ability of a firm to recognize ...
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Firms in many industries rely on knowledge generated outside of the firm as an input to their own research and development. The ability to exploit knowledge that exists outside the boundary of the firm is calld Absorptive Capacity. Cohen and Levinthal defined AC as ‘‘the ability of a firm to recognize the value of new and external knowledge, assimilate it, and apply it to commercial ends’’. They argued that AC is an organizational learning concept and the cumulative effect of continuous learning. However, this definition deals primarily with external knowledge. Implicit in the definition is the notion that firms are aware of internal information and have access to it. In some cases, organizations may not be aware or have access to their existing knowledge, especially tacit knowledge that can only be communicated by direct social interaction.Thus, a network of formal and informal communication linkages are necessary for the internal diffusion of new knowledge and technology. We employed a social theory of absorptive capacity and investigated its affect on innovaton and fliexibility in firm. On the other hand, we investigated the effect of intersubjectivity on absorptive capacity . To illustrate the links, the present study tested the hypothesis by structural equation, applied to a large sample (n=619). The results indicated a strong, positive and direct relation among intersubjectivity, absorptive capacity innovation and flexibility.
