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A Technique for Supply Chains Capability Measuring in Servicing Development Using Fuzzy MCDM Approach

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Volume 14, Issue 2 , September 2010, , Pages 149-172

Abstract
  This paper proposes a Fuzzy Multiple Criteria Decision Making (FMCDM) approach for measuring supply chains capability with the main aim of customer satisfaction development. Drawing on the four measurement criterions of a Supply Chain Operations Reference (SCOR) model, this research first summarized ...  Read More