Esmaeil jalili; -Asghar -moshabaki; -Sid Hamid -khodadah Hoseini; Adel Azar
Volume 23, Issue 2 , July 2019, , Pages 151-181
Abstract
In recent years, one of the developments in the country's administrative system is the identification of offices, institutions and organizations with similar services and the elimination of parallel activities on multiple devices and transferring them to the organization, or in other words the merger ...
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In recent years, one of the developments in the country's administrative system is the identification of offices, institutions and organizations with similar services and the elimination of parallel activities on multiple devices and transferring them to the organization, or in other words the merger of several offices and organizations in one set.Although this is done with the goal of mobility and dynamism of the new organization in providing better services or more desirable production, while during the merger stages, the integration workers and organizations are thrown into an area of uncertainty and concern. In this regard, the present study aims to clarify the integration with emphasis on public organizations.This is as a study that used grounded theory to get insight about experiences in implementing merger strategy successfully through in – depth interviews with 18 academic-professional organizations experts including custodians and experts in integrating public organizations. In order, gathered data to design a model of successful strategy implementation. According to guidelines of open and axial coding, in form of 20 sub- category were conceptualized and classified in 6 main category and finally the model was developed. This model also explains factors influencing the merger strategy implementation and also how these elements interact with each other. Outcome of model including achiving effectiveness and increasing public efficiency and organizational agility.
Parviz Ahmadi; Seyed Hamid KhodadadHosseini; Asadollah Kordnaiej; Nabiollah Elyasi
Volume 21, Issue 1 , May 2017, , Pages 1-28
Abstract
Reviews have revealed that commercialization of science and technology in humanities has not had proper growth despite close relationship between economic development and development of financial sector. Therefore; lack of literature on commercialization in services point this study toward identifying ...
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Reviews have revealed that commercialization of science and technology in humanities has not had proper growth despite close relationship between economic development and development of financial sector. Therefore; lack of literature on commercialization in services point this study toward identifying commercialization processes of financial services. Research methodology in this study was qualitative and by using Triangulation. To identify basic concepts and commercialization phases, library research and semi-structured interviews with academic experts and industry specialists were used. Moreover, semi-structured questionnaires with an open-ended item were employed to sort the phases and extract the commercialization model. To analyze data at the first and the second phases; a combination of structural analysis and interpretation as well as the Interpretive Structural Modeling (ISM) were applied, respectively. Findings at the first phase included twelve steps: business strategies formulation, service ideas generation, screening, business analysis, project authorization, multi-tasking team formation, design of services and processes, design of service delivery system, sales and customer network training and empowering, pilot launch, full-scale launch, and service performance evaluation and improvement. The second phase also contained the prescription of the commercialization process model of innovative financial services in financial markets.
Adel Azar; Seyed Hamid Khodadad Hosseini; Mohammad Safari Kahreh
Volume 18, Issue 4 , January 2015, , Pages 87-110
Abstract
The more a marketing paradigm evolves, the more long-term relationship with customers gains its importance. Nowadays, most of corporations and firms in the world, including manufacturers and servicers, increasingly gain their incomes and profits through constructing and maintaining long-term relationships ...
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The more a marketing paradigm evolves, the more long-term relationship with customers gains its importance. Nowadays, most of corporations and firms in the world, including manufacturers and servicers, increasingly gain their incomes and profits through constructing and maintaining long-term relationships with the customers. The move towards a customer-centered approach to marketing, coupled with the increasingavailability of customer transaction data, has led to an interest in understanding and estimatingcustomer lifetime value (CLV). Furthermore, as marketing endeavors to be more accountable, the need of tools and models for measuring and evaluating efforts and investments that accomplish in marketing extent, is felt. The purpose of this research is CLV analysis for customer segmentation and profitability management. This dissertation we proposes a model for CLV measurement in banking industry. Our case study is one of the branches of Iranian Melli Bank. For this purpose, we selected savings (loan) accounts for 4 years, (from 2005 to 2008), in order to run our model. The study sample included 10,000 customers picked up among the accounts. After calculating the CLV of customers, we segmented the customers based on the calculated CLV. For customer segmentation, we used Clustering technique. This conceptual model is a new approach in customer segmentation context. More Customer Profitability Management based on segmented customer sections will be explained. Based on the models explained in this dissertation programs and methods will be proposed for each of introduced segments.
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Volume 14, Issue 3 , December 2010, , Pages 145-171
Abstract
This paper shows that stakeholders attempt to rely on the reports issued by experts for demonstrating their corporate reputation. On the other hand, experts can affect our attitude and understanding about organizations by using their own criteria. This paper tries to introduce Fortune model ...
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This paper shows that stakeholders attempt to rely on the reports issued by experts for demonstrating their corporate reputation. On the other hand, experts can affect our attitude and understanding about organizations by using their own criteria. This paper tries to introduce Fortune model and Fombrun Reputation Quotient, which are used for reputation measurement in the western countries. Furthermore, it introduces the Industrial Management Institute Index (IMI100), since there is no other similar list of superior companies in use.
The reader will find out that in today’s conditions, the most favorable streams toward reputation measurement are based on social expectations, whereas there are other reputation measurement streams like reputation measurement that are based on company personality or trust to company. We will try explore the weak and strong points of the IMI100 and bring out some suggestions to improve this model according to social expectations measurement.
Adel Azar; Gholamreza Tavakoli; Seyyed Hamid Khodadad Hoseyni
Volume 12, Issue 1 , March 2008, , Pages 1-31
Abstract
We can call “EFQM excellence model” as a transition from the great number of different models and approaches to unity in context of organizational improvement and excellence. Doing self-assessment to find areas for improvement (AFIs) is the most important application of this model. Those organizations ...
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We can call “EFQM excellence model” as a transition from the great number of different models and approaches to unity in context of organizational improvement and excellence. Doing self-assessment to find areas for improvement (AFIs) is the most important application of this model. Those organizations which are on lower level of total quality management will encounter lots of AFIs. So finding key problems is an important challenge for them. Reviewing the literature shows that there is no specific and systematic model to solve this challenge.
We intended to introduce a mathematical screening model in order to help organizations to find their key problems. The proposed model was designed in fuzzy context, because decision making situation of most of the organizations is in vague and ambiguity.
